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Factory Service Center ● Jetzt geöffnet

Factory Service Center

★ 2,3
11 Bewertungen
Adresse
4108 Saw Mill Run Blvd, Brentwood, PA 15227
Telefon
(412) ...
Standort
Werbung
Über diesen Kundendienst

Factory Service Center ist ein etablierter Geräte-Kundendienst mit Sitz in Brentwood, Pennsylvania, und bietet seine Dienstleistungen von der Adresse 4108 Saw Mill Run Blvd aus an. Das Unternehmen ist auf die Reparatur und Wartung von Haushaltsgeräten spezialisiert und agiert als autorisierter Servicepartner für namhafte Hersteller wie Whirlpool. Mit einer Betriebszeit von Montag bis Freitag von 09:00 bis 18:00 Uhr sowie samstags von 09:00 bis 12:00 Uhr ermöglicht der Betrieb flexible Terminvereinbarungen für Kunden in der Region.

Leistungen und Service

Der Schwerpunkt von Factory Service Center liegt auf der fachgerechten Reparatur von Küchengeräten, insbesondere von Mikrowellen, sowohl als Einbaugeräte als auch als freistehende Modelle. Das Unternehmen deckt eine breite Palette an Markengeräten ab und führt Reparaturen im Rahmen von Herstellergarantien sowie kostenpflichtige Serviceeinsätze durch. Die Techniker sind darauf geschult, komplexe elektronische Defekte wie ausgefallene Bedienfelder oder Keypads zu diagnostizieren und zu beheben. Zudem bietet der Kundendienst eine professionelle Terminplanung, bei der Kunden per Textnachricht über anstehende Besuche informiert werden, um eine reibungslose Koordination zu gewährleisten.

Kundenerfahrungen

Kunden schätzen die Zuverlässigkeit von Factory Service Center bei der Abwicklung von Garantiefällen. Das Unternehmen wird von Herstellern als exklusiver Servicepartner in der Region empfohlen, was die enge Zusammenarbeit mit großen Marken unterstreicht. Die Kommunikation erfolgt transparent über digitale Kanäle, sodass Kunden stets über den Status ihrer Reparaturtermine informiert bleiben. Besonders positiv wird die Fähigkeit des Teams hervorgehoben, auch bei komplexen Gerätedefekten Lösungen zu finden und die Reparaturprozesse effizient zu gestalten.

Für eine optimale Terminvereinbarung empfiehlt es sich, direkt telefonisch unter (412) 435-5909 Kontakt aufzunehmen. Der Standort an der Saw Mill Run Blvd bietet ausreichend Parkmöglichkeiten für Kunden, die Geräte zur Reparatur vorbeibringen möchten. Aufgrund der hohen Nachfrage sollten Termine frühzeitig gebucht werden, insbesondere vor Feiertagen. Das Serviceteam steht während der Geschäftszeiten für Rückfragen zur Verfügung und bemüht sich, alle Anfragen zeitnah zu bearbeiten.

Kundenbewertungen (10)
Worst ever!!! Haven't even had a repair yet and it's bad. Purchased a microwave less than 2 months ago from Home Depot - over the range microwave at $500!!! Thing lasted less than 6 weeks and the keypad went out, no microwave for Thanksgiving or Christmas. After several heated conversations with HD, as they say there is only a 30 day return window - they direct us to these people. Over 2 weeks waiting for this appointment and they send me a text at 7:00 a.m. the day of the appointment and tell me the appointment has been moved to January 8 - I've been trying to get a return phone call and have only managed to speak with someone in a text. Highly unprofessional and could care less about the customer needs. I'm beginning to feel like we've been shelved because this isn't something they can bill us for as this is a manufacturer warranty issue. As business owners ourselves, we do not make it a point of communicating with our customers through text message unless that is their chosen means of communication. This is ridiculous. I called the Microwave manufacturer to request a different service provider and was informed that these folks are the only people in the area. They said they would reach out to them to find out the reason for the cancellation - Whirlpool then informed me that they were informed by Brandy that the cancellation was because of bad weather - which is lie number one because the weather really isn't bad, as far as travel - dusting of snow with zero accumulation .... it is very cold though, but why CONFIRM this appointment yesterday if you weren't working (inside) in cold weather today. Lie number 2 - I was told just this morning that they canceled this appointment because the technician called off of work and they had no one else available. Speaks volumes about this company.
Terrible company and awful service - called to have a microwave repair. Now mind you this is a microwave that goes under the counter that’s expensive so it’s worth getting repaired. After the technician coming out to tell us it’s best to replace all three parts for over a $500, we agreed to it and paid him the amount. He said it would take time for the one part to come in because they did not have it in stock. At the following appointment we made with him he found that the part was dented so he would have to come back and order another part. At the third appointment, he realized he forgot the part to bring with him. So again we had to make another appointment. So the appointment we made, we explained we would have to have it done in the morning. We could not stay home another appointment because they could never guarantee what time they’re coming. My husband and I refuse to take off another day. He understood. Then we got a text that he was unable to keep that appointment for the day made, but they would make it for the day before, but couldn’t guarantee a time and said they would be there anywhere between noon and 4 PM. When I texted to say I could not be home During that time, Again a text just saying they cannot guarantee anytime. When I called the number to explain my frustration they still did not care and said they still cannot guarantee anytime. They explained I was last on the route. I explained because of all the problems and many appointments made without results that we should be first on the list. That did not seem to matter to whomever I was talking to. So again another appointment was made for a day that I was off work. So do yourself a favor and do not call this company. We regret we did
AVOID USING THIS PLACE... Terrible service & should be shutdown. I request for service for my stove a week ago and they expected for you to stay home from 7am-6pm ALL DAY as if I don't have a life or work also. Then pull a no-show move, but cancle the work order so I had to put in a new work order. Placed a new work order and spoke to a representative to provide a time frame for them to arrive and the Man show up at my home at the wrong time ( Never send a ETA on arrival just pop up). This is THE WORST PLACE TO EVER GO TO FOR ANY SERVICE. I wish I could leave no stars.
Came to change a part that was recalled. Replaced the part incorrectly which resulted in a leak that we were unaware of until too late (floor ruined). Called to let them know and they wanted to charge us for a service call to fix their mistake. Not only should they fix it for free, they should be liable for the damage caused to our floor.
I took my KitchenAid stand mixer here for repair 2 separate times. The first time, I brought the mixer home and it immediately stopped working after turning it on - $120. The second time, the same thing happened. He just charged me for the part, $35 - and it still didn't work. Not to mention the 2 or 3 times I drove out there and they were closed with no notice. Once, we called the day before to check their hours, showed up during those times, and they were "closed for a long weekend." My mixer still isn't fixed. Additionally, the person who works the front desk is so uninterested in having a conversation with you (which is fine) but as a result they clearly don't pay attention or take enough notes when you're explaining the issue, meaning that the guy who actually fixes them gets a three-word description of the problem instead of anything that would help him figure out the actual issue.

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