One of the worst experiences I've had and unsure why it has gone downhill as I have used this group in the past. I had them come out to repair a washer on a new laundry center. The tech said it was the control board which is strange for a new washer. However, I had them replace it, then there was another issue. It worked for 30 minutes then the motor went out. I've tri3d to have management call me back on several occasions and have had no follow up. The tech was a no show for an appointment, never called me the owner, just fixed and sent a bill. A day later the motor went out. Remind you this is a new machine less than 6 months old. Had an electrician look at it and was grounded improperly, shorted the system and now another control board is needed. It is actually a wiring issue with the harness and the board never needed to be replaced. Have tried calling several times to talk to management and never receive a call back. Extremely disappointed with this company as they don't care about customer service, cant show up or call and seem to hire techs thst cant do the work. I even requested a different tech but got the same person.

Mr. Appliance of West Loop was prompt, professional, and communicated every step of the stove gas leak repair. The technician was efficient and reliable, getting the job done quickly and at a fair price. I highly recommend this appliance repair service and will definitely call them again. He saved me from having to replace the regulator. Super nice and honest.

The confusion over charges, not being contacted when I inquired about a repair, shoddy workmanship from the first person who came out, being told I have a balance when I’ve never received anything indicating that, and then not being told I’d be charged for this second visit was really frustrating. Being told that bc this emplyee was let go and that the company wasn’t taking responsibility for their own inaction multiple times doesn’t make me want to come back or recommend you all. Only bright spot was today’s person Luis was nice and knowledgeable. Wish he had been sent out the first time to do competent work.

Since I can’t respond to the below, editing my review to provide clarity. I never complained about a warranty. Your employee decided not to charge me the extra amount but you still kept the balance. I also paid that balance today even though I shouldn’t have, even Luis didn’t fix the issue. So you sent two technicians out to diagnose and neither did correctly. You also then didn’t call me to discuss this review but called my wife who wasn’t part of this conversation today.

This has been the worst experience I’ve had. I want to warn others so they don’t waste their money. We contacted them in July after our fridge was no longer working. I was excited because they could come out right away and service our fridge. The original technician came and told us everything would be fixed in 5-7 days once the parts came in. Our fridge was FINALLY serviced in September. For those 6 weeks we never received any updates on our services and it was nearly impossible to speak with anyone. Once the second technician came out our fridge still did not work. They refused to come back out until we bought more parts. During this time we spoke to a manager who also was ineffective at communication. Previous to this we were told our fridge will be working after the repair. We asked for a refund on their work or service which they declined. They also refused to come back out.

We went with a different company (since fridge) still didn’t work for them to say the part repaired was never the issue. I have reached out to Mr. appliance multiple times without any response. Or the call centers response of the “someone has already spoke to you before”.

I’m hoping maybe I can get some clarity after this review. But in the meantime hope no one else loses money to such a poorly ran company

I called Mr. Appliance of West Loop for a dish washer repair and was impressed by how knowledgeable the technician was. He explained the problem in plain terms, fixed the machine quickly and left everything spotless. The service was friendly, on time and the price was fair. If happiness had a location on Google Maps, it would be here.

I called Mr Appliance, on the advice of the manufacturer, to repair an under the counter wine cooler which no longer cools. The sealed cooling system was nearing the end of its factory warranty. A technician was dispatched to our home. The technician confirmed the cooling system failure. Since the warranty only covered parts we were billed nearly $700 to replace all the covered parts. Parts were sent by the manufacturer to our home. Upon receipt of the parts, another technician came to our home to replace all the parts associated with the sealed cooling system. He decided to replace the compressor, filter/dryer and start relay but chose NOT replace the evaporator coil. He claimed that if there are further issues to call back. The cooler worked for roughly 6 months and failed to cool once again. We called Mr Appliance again. A technician came out to the home. This technician said a refrigerant tech will be sent to replace the leaking evaporator coil. Weeks went by with no follow up. I spoke to the operator numerous times but could not secure a service appointment. They would not call back or reply in any way. I sent them a letter requesting a full refund. No reply. Stay away from this company at all cost!

I was really impressed with the technician from Mr Appliance of West Loop. He was professional, arrived on time, explained the problem clearly, and fixed my appliance quickly. The service was friendly and reliable and the price was fair. I would definitely call them again for any appliance repair needs.

ETA: Was just now called and verbally attacked by customer service for leaving a one star review. I was scolded and told I am not a "paying customer" since my appliance is under warranty and the manufacturer is footing the bill. Much more aggressive tone while being berated over the phone than the one in the review response below. Wow. Just wow.

Cannot get a confirmation of a part for my dryer that was ordered over two weeks ago as a result of a service appointment. I just keep getting bounced from the national customer service reps who "cannot reach the local office" and do not have their number. This has been going on for over a week. Couldn't be more frustrated.

Highly unreliable. After scheduling our appliance repair three days ahead of time, we were canceled on an hour after the start of our appointment window. This pushed the service back four days to the following Tuesday. Being without a working refrigerator for this long is a major inconvenience, and I'm very disappointed that the company made absolutely no attempt to see us sooner given their last-minute cancellation.

I had a dyer repair service appointment scheduled with a technician. The technician did not show up to the appointment and wasted my time. Rather than taking responsibility, the office lady made excuses for the technician claiming he was probably stuck buying supplies somewhere. They then rescheduled the appointment to another day only to not show up a second time. They were unable to provide an explanation on why the technician did not show up. Clearly not a serious or professional company.

I am very disappointed with my overall experience with Mr. Appliance. From the start, my service appointment was canceled twice — both times just a day before they were supposed to come. That alone was frustrating and inconvenient.

To be clear, the technician who finally came out last week was great — professional and knowledgeable. My issue is not with him but with the company itself. I was shocked to learn after the appointment that I was being charged $149.00 just for a diagnosis. This fee was never communicated to me beforehand, and finding out after the fact felt unfair and ridiculous.

On top of this, my history with Mr. Appliance makes the situation even worse. I had originally used their services through my appliance insurance, and ever since a previous repair by a different technician, my washer was never the same. After that repair, new issues kept coming up — problems I believe were caused by poor workmanship from a technician who clearly was not experienced or knowledgeable enough.

Overall, between the repeated cancellations, lack of transparency around pricing, and the long-term issues created by an earlier repair, I cannot recommend Mr. Appliance. The technician I met most recently was good, but the company’s practices and inconsistency left me feeling frustrated, misled, and taken advantage of.

"UPDATE: 10/15/2025⚡ I'm thrilled to report that Mr. Appliance came through on their promise! After my initial review, their team reached out, listened to my concerns, and promptly sent a technician to fix my dryer. Their dedication to customer satisfaction is truly great . A huge thank you to Mr appliances staff for making things right! If you're on the fence, I recommend giving them a chance. They're committed to getting the job, done no matter the distance !"

————————————— If I could give -0 stars, I would.

I have had an absolutely horrible experience with Mr Appliance .

I had issues withmy washer, and I was assigned Mr Appliance through my home warranty company,

Kolin didn't fix the problem. Lack of communication.

I just don't want to deal with an unprofessional company. I will request another company

It

Very good service . We have ice machine and Luiz help us to identify the issue and order part . He visited our store multiple times and get issue fixed . Will recommend!

If I could give 0 stars, I would.

Our company's (with over 100 employees) dishwashers have been broken for over a month, and Mr. Appliance West Loop has been nothing but a nightmare. Every time a tech was scheduled, they canceled last minute. The first technician was rescheduled after a week, and when he finally arrived, he only diagnosed the issue. We had to schedule another appointment to fix it, which was rescheduled to the following week, which was again cancelled and rescheduled to weeks later. When they finally came back, they claimed to have fixed the dishwasher, but it still doesn’t work, and they couldn’t get someone out to re-diagnose the problem until three weeks later!

The real issue is their inability to keep staff, so appointments are constantly getting pushed back. When they do manage to send someone, all they do is talk about how new they are and how little they know about the job. It's beyond frustrating.

Avoid them at all costs!!!

I had a scheduled appointment today, August 27th, with a service window of 8:00 AM to 12:00 PM. To accommodate this, I had to take time off work and also asked my tenant to remain home so the technician could access the unit. In the morning, I called the service center to confirm. They assured me everything was fine and that I would receive a call once the technician arrived. At 11:30 AM—just 30 minutes before the service window closed—I received a call informing me they could not come and wanted to reschedule me for mid-September. This is extremely poor business handling. I lost a full day of work, and my tenant, who also rearranged their day, was left frustrated. A company should respect customers’ time and commitments—cancelling last-minute and pushing service nearly a month out is simply unacceptable.

Took 3 weeks to get an appointment with this company. Then appointment was cancelled by them and I was told the next available date was a week later. This is no way to treat your customers.

I contacted another company and they were able to come same day so I don’t lose the time I had initially took off work and they fixed it same day. That’s service! I would not recommend this company.

If I could give zero stars, I would. We have been trying to have our oven repaired for 3+ months. We’ve paid for the service with Mr Appliance of West Loop and are still waiting for the repair. Calling the company does nothing. They will take your name and promise to call back with an update. We never hear from them and need to continue to reach out on our own. I have called the company at least 20 times in the past month alone, and only once did I receive a call back. If you are in need of an appliance repair, do NOT use this company if you want the ability to receive status updates and have your problem solved.

Excellent service by Antonio! he went above and beyond and even helped clean the fridge. I highly reccommend Mr. Appliance! :D

There was no price for this service had extended warranty. Luiz and Javier tried to fix agitator. Javier even ordered a special tool. Good communication

My washing machine still doesn’t work after three visits and two failed appointments (where I took off work but they didn’t come during the designated window). Also, they really scratched my floor. Still keeping my fingers crossed on a fix. The receptionist is nice though.

If I could leave zero stars I would. I asked for some help getting my coffee machine fixed. They sent a technician over who didn't fix it. He took it apart and put it back together again without a few bolts and screws. He said he would order some solution to put through it and that it was fine to use. He didn't order the solution. He didn't come back but I was charged $250 for this "service". They subsequently sent out another technician weeks later and the guy had a look at my machine and just said he didn't know what to do with the coffee machine. So I rang for a refund and I have been passed around from different operator to different operator with absolutely no resolution. If you want to save your time and money, do not use this company because you will not get your things fixed and they will not help you at all. I cannot say this strongly enough.

Regarding their response:

I wrote this review minutes before I got a call from them FINALLY advising of a PARTIAL refund. In their response they have completely neglected to mention how much they jerked me around and made me chase them REPEATEDLY to get any kind of resolution. They didn't even know what the problem was when I was just talking to them!! LIES AND INCOMPETENCE!! TODAY IS JULY 17 AND NO ONE WAS AT MY HOUSE!

But they're quick to respond to a bad review - so if you want my advice - tank their rating and they'll pay attention.

NEVER. AGAIN.

Things started great, with a quick response to my request and a relatively quick turnaround (two days) to come check out my dryer. The technician was very nice, and while he seemed a little green, he had a plan to fix it and said he'd be back in 2 or 3 days. That was the end of things going well.

From there, I had no contact from them for 3 days. On the 4th day, I called 3 times before getting any response. Here's one of the biggest issues. They only have a message service, so you can't actually talk to someone unless they call you back - which doesn't happen with any sort of timeliness. When I finally heard back, they said they'd be there the next day.

The next day, I received an email that they would arrive shortly, but nobody ever did. I called two more times (answering service again), and let them know that nobody had showed up. The day after that, I called again to report nobody had showed up, and again I received no reply at all. At this point, I assumed they just weren't coming.

The following day I received a voicemail about rescheduling, but I was out of the country, and could not respond. 4 days after that, another voicemail, but I was still gone. 5 days later I returned, could only get the messaging service again, and decided to work with someone else.

They refuse to drop the charge despite not responding to repeated calls and missing multiple appointments. DO NOT USE THEM.

Additionally, after writing another review, they have responded with several false claims, including that they had multiple means of contacting them, that they attempted to contact me during the initial days of engagement, that they came to the house and were unable to access the unit, and that I left a note that the door would be left open. DO NOT USE THEM

I appreciate Kevin taking the time to reach out to me via text and call to install a part that was needed for my refrigerator. He went beyond his busy schedule to include me. In addition, he had give me a schedule time; so that I could get home safely from work. He worked effectively and efficiently, and for that I am grateful. He is truly kind and a professional. Again, Thank you for the great service!🙃

Only use Mr Appliance if you want damage done to your home and to pay for a service you'll never receive. If I could give 0 stars, I would. I have had an absolutely awful experience with Mr Appliance and strongly advise others to avoid them.

My stove burner went out, and I was assigned Mr Appliance through my home warranty company, AHS. The first appointment was scheduled for March 21st - the technician (George) no-showed for over four hours past the appointment window. I eventually had to reschedule for March 24th, when George again showed up late.

During the visit, George used metal pliers to forcibly pry my stovetop, despite my clear warning that the stovetop was soldered into the marble countertop, and asking him not to. As a result, he caused severe damage to my marble - deep divots of crushed marble (holes) and impact marks that were absolutely avoidable. I immediately filed a complaint with AHS (my home warranty who scheduled Mr Appliance) and submitted extensive photo evidence to both AHS and Mr Appliance's manager, Melissa.

Since then, my experience has gone from bad to worse:

- I have submitted almost a dozen emails to Mr Appliance (Melissa) with no response. - I have called over 40 times, often being placed on hold for 15+ minutes or having my calls completely ignored. - I have left numerous voicemails and never received a call back. - I managed to speak to Melissa once, and she promised a call back the next day to discuss compensation for the damage. That call never happened, and follow-up attempts have been met with complete silence.

I have filed a BBB complaint regarding their refusal to address the damage and the ongoing lack of communication.

Meanwhile, my stove burner remains broken, and Mr Appliance continues to refuse to schedule service or address the damage they caused.

Despite being told by AHS that Mr Appliance would contact me, they have not. Every day, I spend valuable time trying to get a response, with absolutely no resolution. Their complete lack of professionalism, accountability, and customer service is staggering. I have detailed records of all communication attempts and photo proof of the damage, and I am now prepared to pursue legal action if this is not resolved.

Bottom line:

- Mr Appliance caused major damage to my home. - Mr Appliance refuses to respond, repair the damage, or complete the original service (despite being paid for it). - Mr Appliance ignores emails, calls, and even BBB complaints.

Avoid this company at all costs

This has to be the most unprofessional business I have ever had to deal with. Unfortunately they were chosen by our warranty to fix our fridge and have managed to give us every excuse you can think of to not fix it. Making us believe we were waiting on parts, canceling multiple appointments with no notice after I had to takeoff work. Lying to us twice about someone coming to our home with no answer at the door. Just an absolute nightmare! I highly recommend running from this business!

** RESPONSE ** I find it so funny how you all can respond to a negative review online WITHIN AN HOUR yet your manager CHEVONNE is STILL M.I.A and has yet to respond to any of our calls and messages! If you took any of our concerns seriously like you claim I wouldn't be here writing this review!! Absolutely terrible!! I can not wait to. have this all resolved!

Frigidaire referred us to Mr Appliance of West Loop to have service done on our brand new fridge.

Over the course of a month, we have had a no call, no show cancellation, a tech being “sick”, a tech “quitting on the spot” the morning of our appointment, and just a general “lack of technicians”. My fiancé and I have each taken off of work to be present for a tech who has not shown up multiple times.

We are getting married in 2 weeks and for the last month have been without a refrigerator because Mr. Appliance of West Loop. Do not let Frigidaire refer you to this unprofessional company unless you want to be without a fridge for an entire month.

Absolutely unbelievable and unacceptable business practices.

Very timely, professional and friendly. Locally owned and a part of the community. I love supporting small businesses that support our community.

I called & was quickly given a date time & photo of the service man. Was updated the day before, then the next morning he called to inform me he was going to be at my place in 30 minutes & he was. He was very respectful and trained well because he knew exactly what was happening. He was finished within 15 minutes ! Very professional business and Employees !

The fridge not cooling was stressing everyone out but they quickly identified the problem and restored normal temperature

The service that mr appliance has given me is top notch because the customer service of my technician as welll as the manager made my repair service superb!

Kevin was my technician and he diagnosed the problem and resolved it quickly. My experience with Mr Appliance was great. I'll definitely be using them again.

If I could give them -10, stars I would. When they called me to schedule an appointment, I had told them specifically after 11 AM on a specific day. The technician called me at 9 AM on that specific day to say that he was on his way and I was not at my home because I was working. I had told him I told the dispatch lady I was available after 11 AM and she confirmed that several times. I asked why he was coming so early. I told him I would be home at 11. He said he was going to call the office and try to reschedule things to come later in the day. Never got a phone call from him and at 3:30 PM that same day I called him back and asked if he was coming and he said he had a “family emergency” and would be there the following day after 11. Because I told him the following day after 11 would work as well. That is like seven hours of time that I would be home all day that he could’ve come. No phone call in the morning the following day to confirm that appointment for that day so I called the office once again. The lady on the phone was extremely rude to me and claimed that it was my fault that I wasn’t home the previous morning at 9 AM. I said oh no I told you after 11 would be OK so this is not my fault. She argued with me and got really mean and hung up on me. I do not recommend these people in anyway! They are absolutely horrible to work with! Still don’t have a time of when these people will be coming to fix my fridge. I’m just expected to keep taking off work so someone will be here apparently.

***Within an hour of posting my negative review, a team member from Mr. Appliance who claimed to be an escalation contact called me back and screamed at me. "How dare I write bad reviews for a small business" "I'm not the one having to pay for these service visits so shame on me for writing these about a small business" I will continue to escalate to Home Depot and Frigidaire so they can remove this vendor from providing future inconvenience on the consumer.******

On September 9th, our brand new refrigerator went out. Home Depot connected us with Mr. Appliance to service the appliance before Frigidaire would replace. The earliest a tech could come out was 9/12. They showed up with no prior notice 3+ hours before the scheduled time slot. Tech did not even pull the fridge out from the wall to diagnose the issue as a faulty compressor. He order the parts and said they would take 3-5 business days. I have NEVER heard back from Mr. Appliance since this interaction. I waited 5 business days before I started calling in for updates. I have only spoken to someone in the local office one time who confirmed my part was delivered on 9/20. Myself and now the GM from the Home Depot I purchased from are calling Mr. Appliance for updates. Every day for 5 days now I have been told the same generic message "I will escalate and have someone contact you back" The rep said she does not have the local office phone number and there is no address listed on the website.

Mike and Kevin came out today on short notice to install our new dishwasher. They were professional, personable, and provided additional insights about our valves that our plumber had missed. Very knowledgeable and efficient. Would use again 100%. Highly recommend!

I cannot say enough great things about Kevin Cruz, the technician who came over to install and later fix my dishwasher. He was personable, extremely professional, and clearly knew what he was doing. I highly recommend this company and recommend asking for Kevin!

I had a new Bertazonni refrigerator installed and it would turn on for a while but not stay on. It was a difficult prob to diagnose but the technician at Mr. Appliance was very persistent. He called the manufacturer several time and finally was able to ascertain that they never sent an “installation kit” which includes magnets! Who knew I needed magnets to keep my refrigerator running?!?! Mr Appliance did! That’s who. They guy was super smart and super helpful! And on time! Yay, Mr. Appliance.

Technician csme out on 6/27 and my freezer is not working properly again on 6/30. I already had to rescheduled my entire day on the first visit. Now I'm expected to rearrange my schedule again. Need to be more through when repairing an appliance. So frustrated

Great Service! Kevin from Mr. Appliance of West Loop was prompt, professional, and quickly diagnosed my dryer issue. He provided a clear quote and made the ordering process easy. Highly recommend for efficient and hassle-free service!

Fast prompt service on my dryer . Technician was knowledgeable about what needed to be done

I had Mr. Appliance of West Loop to come out to fix my stove. The technician, Kevin, called me 30 mins before arrival to give me a heads up, which I really appreciated. He came on time and was very professional and had a lot of patience and answered all my questions. I had a great experience with them. I would recommend them to others.

5 Stars - Outstanding Appliance Repair Service!

I recently had an appliance repair service from Mr Applance, and I must say, the experience was beyond my expectations! From the initial call to the completion of the repair, every step was handled with utmost professionalism.

Prompt and Efficient: The technician arrived right on time, fully prepared with all the necessary tools and parts. The efficiency and speed at which the repair was completed were impressive.

Expert Knowledge: The technician was extremely knowledgeable, quickly diagnosing the issue and explaining it to me in simple terms. It was evident that they are well-trained and experienced.

Exceptional Customer Service: What really stood out was the level of customer service. The technician was courteous, respectful of my home, and went above and beyond to ensure that my appliance was working perfectly before leaving.

Final Thoughts: I am thoroughly satisfied with the service provided by Mr Appliance. They have earned my trust and I will definitely be using their services for any future appliance issues. Highly recommend to anyone in need of reliable and expert appliance repair!

On July 2 our refrigerator went out. We called the warranty through Frigidaire who connected us to Mr. Appliance in west loop. After speaking with Mr appliance they schedule for someone to come out on Tuesday 7.9.24 We called on Tuesday morning because we didn’t get a confirmation for a time window they said they didn’t have an appt on file and scheduled us for the following Tuesday 7.16. We asked for it to be escalated as they failed to schedule our appt. They moved the appt up to the next day. On 7.17.24 a tech came out and determine what he thought to be the problem. He ordered the part and advised it would be 3-5 business days before they can reschedule. He recommended to unplug the fridge for 24 hrs and start it up and it should stay cool until they come back out. The refrigerator went out the next day. They then came out and replaced the part. With in 48 hrs the refrigerator went back out. After failed appts where we were scheduled and no confirmation text, we called again and someone came out on 7.30.24 and determine there was another issue that was not identified the first time and they had to order the part. The tech advised they ordered the part and it would take 3-5 business days and scheduling would reach out to reschedule. We decided to wait for Mr Appliance from 7.30 to 8.9. We called on 8.9.24 to find out they hadn’t even ordered the part. They advised it would be 3-5 business days. The part came in and they reschedule us for Wednesday 8.14. When we didn’t get the confirmation on Wednesday we called and they advised the appt was on Friday 8.16.24 for a window from 1pm-5pm. On Friday no one showed up to our scheduled appt or called. When I called Mr appliance west loop back the same rep said she is getting additional information because she knows the dnc was here in Chicago. The rep never called back and it is now the weekend and they are closed. This is really unacceptable service. This can’t be how your company does business.

Tech came to my house, answered my questions, performed the repair, very curtious & respectful. Had to come several times to resolve the issue. Requested the same tech to come since he had history with the issue & my request was always fulfilled.

Mr. Appliance west loop was awesome. The customer service and timeliness were incredible. Kevin, came out to our place on a Monday afternoon and had part delivered and our refrigerator fixed by Wednesday afternoon. I would use them again.

Show up to inspected the coin washer . And show up to repair . Told me finished the repair and take payment and left . The next day tennat trying to use the washer . nothing works . Called Mr Applicance no one pick up . Email . No respond . Came to the end with dispute credit card . They know the credit card system so well that you can't dispute the service not provided . Totally scam .

After the review . Got contacted by someone .schedule appointment and finally fixed my washer . After 3months

The servicemen were very professional and pretty quick once they had the parts. Both Kevin and Kolin were very courteous and respectful. The only downside is the company's answering service. There is no way to directly speak with a representative of Mr. Appliance. This can be very frustrating when your trying to get an update on your repair.

Excellent service and very thorough. I give props to the service personnel that came out to fix my heater system issues. Very friendly and proffesional service. True came out and did not leave until he made sure that my system was up and running. I recommend their service because you know no matter what they will get the job done. Thank you so much for your proffesionalism and courteous service

I was very happy with my service today. Mr. Appliance tech. was on time and provided a good service to my appliance.

Kevin and his colleague were very professional, on time and resolved the issue (bad solenoid in the dryer so the water from the “steam function” kept spraying). They explained what was wrong, ordered the necessary part and came back to replace it. Thanks!

Kolin, the technician came was very knowledgeable and got the job done. Definitely recommend Mr appliance especially if they have workers like him. Thanks again.

My scheduled services got cancelled two times without explanation. I called their contact number multiple times, only thing they say is "I will forward your inquiry to local office and they will call me back." Nobody called!after two weeks I am really hopeless and frustrated.

I’ll definitely recommend this to family. I had no issues.

I called Mr Appliance to repair my Thermador oven. When the technician arrives I told him about the error code that displayed on the LED panel. He looked up the code but did not perform any other inspection. I was told we needed a temperature control and he could order the part. I was given a quote and was asked for payment in full. I called the next day to ask when they anticipated doing the work. I could only reach an answering service which told me they would contact the home office. After several messagIIes I asked that the home office refund my payment. I received an email from the owner who was upset that I filled out a survey they sent saying I was not satisfied. She set up an appointment for the next day to complete the repair. The technician arrived on time an installed the part. The oven still did not work. I was the told I needed another part at a cost of over $1000. I declined the new estimate. Bottom line is I paid Mr. Appliance over $300 and they did not got the job done.

This is one company I will never use again. Literally the worst customer experience I’ve had in my 20 years in Chicago. After being charged nearly $500 to replace a small part (it probably took 20 minutes in total—the technician, a real nice guy, spent more time on the porch taking a telephone call than he did in my kitchen), I called asking for an itemized receipt—parts and labor. Not only was I told this was not possible, but I was thoroughly castigated for even making the request. It’s been three weeks since my conversation with the operator, and I am still seething over my experience on that call. I have never been lectured to by a business about how hard their work is and how unreasonable it is for a customer to make the simplest inquiry into how the sausage is made, so to speak. Look, I am from a working class family; I work a Union job; I have great respect for the power of labor and the value technical work. I don’t fault the technician who performed the work well. I fault the business “Mr Appliance Repair West Loop” for its poor customer service and disrespectful customer communication. And that’s a big problem when customer contact is such a large piece of your raison d’être. Mr Appliance, mind you, is not a repair shop. Rather it’s one of countless franchises owned by a large national holding company. Their job is to churn money not fix your fridge; the repair is a side effect. Preserve your dignity and take your business elsewhere.

My technician Kevin was knowledgeable, clean and professional. Will definitely continue to use Mr. Appliance West Loop and request Kevin if available.

Great service from start to finish. The technician was prompt, courteous, and fixed my appliance efficiently. I would definitely recommend this company to anyone in need of repairs

No one arrived at the scheduled times to repair our refrigerator. Constant delays in scheduling as well.

All good - showed up in time slot, completed diagnosis and repair in time slot, very professional

Great business!! They showed up early and got the job done!! We've used their services twice now for my business and each time they delivered a good job!! Fast diagnosis and all about getting the job done!! Thanks again!!! We will continue our partnership!

Rating should've been 0. Your technician attempted to repair my refrigerator, which initially had an issue only with the freezer. However, following the repair attempt, the entire unit is now non-functional. As a result of this damage, I intend to file a complaint with the Illinois Attorney General's Consumer Protection Division.

Montag	24 Stunden geöffnet
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Mittwoch	24 Stunden geöffnet
Donnerstag (Heute)	24 Stunden geöffnet
Freitag	24 Stunden geöffnet
Samstag	24 Stunden geöffnet
Sonntag	24 Stunden geöffnet

Mr. Appliance of West Loop

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